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Dear: Dispatchers,
I just had to tell you all how much I appreciate all you did for me and my family last week. From the first phone call, before he even knew if I would use your company; Jerry was on the phone trying to locate my son for me. After many attempts he did find Jac and then connected me to him so I could hear his voice. After that Jerry checked with the Chief Surgeon that had operated on my son to get as accurate a picture as possible of his actual state of health.
When Jerry got off of work he always let me know that I was in good hands and that he could be located if he were needed. Indeed I was in good hands. Louie, Ruben and the rest of the coordinators, every one of you made me confident that I was working with the right people to medevac my son out of Mexico. Every one of you were so calm, kind, patient and encouraging.
Again, a heartfelt thank you for all you did to tame my concern and to get not only my injured son home but his brother and father too. All in one package, all of them were delivered from the hospital to airplane to hospital, all coordinated by you. Please convery my appreciation to the pilots and medical staff as well.
God forbid that I ever need medical air transport again, but if the need should arise you will be the ones that I call. Thank you for bringing a sense of peace to a crisis situation.
With much gratitude,
Patty H.
- Patty H.,
San Diego, CA |